This Terms of Service (“Agreement”) is entered into between MatchroomOS, a company incorporated under the laws of Chhattisgarh (“Company”), and the entity or individual accessing or using the Platform (“Customer”).

1. DEFINITIONS

“Platform” means the Company’s software, APIs, infrastructure, and AI-enabled systems, including white-labeled deployments.

“Services” means all functionalities provided through the Platform, including matchmaking, recommendations, analytics, and engagement tools.

“Customer” means the Community Owner entering into this Agreement.

“End Users” means individuals authorized by Customer to access the Platform.

“Customer Data” means all data submitted to the Platform by Customer or End Users.

2. PROVISION OF SERVICES

The Company shall provide access to the Platform on a subscription or usage basis.

The Platform is provided as infrastructure enabling Customer to operate and manage its own community environment.

The Company does not operate, control, or supervise Customer’s community.

3. LICENSE

Subject to this Agreement, Company grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform.

Customer shall not, and shall not permit any third party to:

• Reverse engineer, decompile, or attempt to derive source code

• Access or analyze underlying models, algorithms, or system logic

• Copy, reproduce, or replicate Platform functionality

• Use the Platform to develop competing products or services

• Circumvent usage limits, security controls, or access restrictions

4. CUSTOMER OBLIGATIONS

Customer shall:

• Ensure End Users comply with this Agreement

• Maintain control over access credentials

• Use the Platform in compliance with applicable laws

• Obtain all necessary consents for Customer Data

Customer is solely responsible for:

• Operation of its community

• Content shared within the Platform

• Interactions between End Users

5. AI SERVICES

The Platform includes AI-powered functionality.

Customer acknowledges that:

• Outputs are generated based on probabilistic models

• Outputs may be inaccurate, incomplete, or non-deterministic

• AI outputs are not guaranteed and should not be solely relied upon

The Company disclaims all liability arising from use of AI-generated outputs.

6. DATA PROCESSING

6.1 Ownership

Customer retains ownership of Customer Data.

6.2 Processing Rights

Customer grants Company a limited right to process Customer Data solely to:

• Provide and maintain the Services

• Enable AI functionality

• Improve system performance and reliability

• Ensure security and compliance

6.3 Data Responsibility

Customer is solely responsible for:

• Legality of data collection and use

• Compliance with applicable data protection laws

7. FEES AND PAYMENT

Customer shall pay all applicable fees as agreed.

Failure to pay may result in suspension or termination of Services.

All fees are non-refundable unless otherwise agreed.

8. SUBPROCESSORS AND THIRD PARTIES

The Company may engage third-party providers to deliver the Services.

These may include infrastructure, AI, analytics, and payment providers such as:

• OpenAI

• Google

• Anthropic

The Company remains responsible for ensuring such providers are bound by appropriate obligations.

9. SECURITY

The Company shall implement commercially reasonable technical and organizational measures to protect Customer Data.

Customer acknowledges that no system is completely secure.

10. ACCEPTABLE USE AND RESTRICTIONS

Customer and End Users shall not:

• Use the Platform for unlawful or fraudulent purposes

• Interfere with system integrity or performance

• Scrape, extract, or misuse data

• Attempt to identify, replicate, or exploit system logic

• Use the Platform to train or develop competing systems

11. ENFORCEMENT

The Company may, at its sole discretion and without prior notice:

• Suspend or terminate access

• Restrict functionality

• Remove data or content

Such actions may be taken to:

• Enforce this Agreement

• Mitigate legal, security, or operational risk

• Prevent misuse or abuse

12. DISCLAIMER REGARDING COMMUNITY ACTIVITY

The Platform is infrastructure only.

The Company:

• Does not control interactions between users

• Does not moderate all content

• Does not guarantee outcomes

Customer is solely responsible for its community and End Users.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• The Platform is provided “as is”

• Company disclaims all warranties

Total liability shall not exceed fees paid by Customer in the 12 months preceding the claim.

The Company shall not be liable for:

• Indirect or consequential damages

• Loss of profits, data, or business opportunities

14. INDEMNIFICATION

Customer shall indemnify and hold harmless the Company from any claims arising from:

• Customer’s use of the Platform

• Violation of this Agreement

• Customer Data or End User activity

15. TERM AND TERMINATION

This Agreement remains in effect until terminated.

The Company may terminate or suspend access for:

• Breach of Agreement

• Non-payment

• Legal or regulatory risk

16. GOVERNING LAW

This Agreement shall be governed by the laws of [Jurisdiction].

17. AMENDMENTS

The Company may modify this Agreement from time to time.